What’s In A Good Request


This article describes the specific elements that you can include in a request to ensure the quickest response time 

Table of Contents

Who Needs Help? 

When you submit a request, you have to put in your name and email address. For the majority of our users, this is sufficient, because they can submit a request for themselves. However, people often submit a request on behalf of a student or family member. In this case, please provide the users name or email address. 

Where are you? 

Are you in an HUUSD building or at home? Are you usually at Thatcher Brook but today you happen to be at Harwood? These things can affect how your machine behaves. 

If you are having trouble with your network at home, where you are may have a direct impact on the quality of your signal. 

What Your Request Is About? 

You’re requesting help for a reason and you’re probably frustrated, we get it. However, we don’t know what you’ve already done and what is going on. Taking a little bit of time to tell us about the problem goes a long way. 

Here are some things to think about when requesting help: 

  1. Describe what is happening and be specific if you can   

  2. Explain what have you already tried 

  3. If you can, add a screenshot of what is happening (image below)


Your Device

Like cars, computers and devices manufactured by different companies have similarities but different fixes. If you device is the problem, here is the information we need to help

  1. What kind of device is it? 

    1. If it is a Chromebook, the manufacturer is helpful. Usually CTL or HP. 

  2. What is the “Property of HUUSD” or “Property of [School Name]” barcode number 

  3. When was the last time you installed updates or restarted the device? This is often the first step in Chromebook troubleshooting.