How To Check The Status Of A Request


This article describes the steps you can take to check the status of your request or view previous requests

Table of Contents 

Via The Portal

  1. Go to the HUUSD support website is located at

  2. Click on 'Check Ticket Status'

  3. Default shows a list of Open or Pending tickets, all closed (by the requester) or resolved (closed by the help desk) tickets can be accessed via the carrot. 

  4. If an Agent has replied, clicking on the subject will show the communication history

Via email 

  1. Locate the automated response ticket that was created when you submitted a request for tech support 

  2. Find the line of text that reads  “To view the status of the ticket or add comments, please visit…”

  3. Click on the hyperlink to view the status of your ticket

View Previous Requests

  1. Navigate your web browser to 

  2. Locate the “Tickets” link at the top of the page, see example below

  3. Click on the ticket you wish to view to learn more

  4. The default view is set to “Open or Pending” tickets, if you wish to view a past ticket simply click on the down arrow to view change the filter, see example below